Privacy Policy
Translate Health
Last updated: February 20, 2026
Overview
Translate Health (“we,” “our,” or “us”) provides an AI-powered health tracking service that helps users log symptoms, identify patterns, and communicate more effectively with healthcare providers. This Privacy Policy explains how we collect, use, and protect your information.
- Account information: Phone number, email address (optional)
- Health data: Symptoms, pain levels, sleep quality, fatigue, medications, dietary information, and other health-related data you choose to share via SMS or our platform
- Communications: Messages you send to our service
- Usage data: Timestamps, message frequency, feature usage
- Device information: Phone number, carrier information (as provided by messaging services)
We use your information to:
- Provide and improve our health tracking service
- Send check-in reminders and health summaries
- Identify patterns and correlations in your health data
- Generate reports for your healthcare providers (only when you request)
- Respond to your inquiries and provide support
- Comply with legal obligations
Data Storage and Security
- Your health data is stored securely using industry-standard encryption
- We use Supabase for data storage with row-level security
- We do not sell your personal information to third parties
- Access to your data is restricted to authorized personnel only
Data Sharing
We do not share your personal health information except:
- With your explicit consent: When you request a provider report or share a summary link
- Service providers: Third-party services that help us operate (e.g., Twilio for SMS, cloud hosting), under strict data protection agreements
- Legal requirements: When required by law or to protect our rights
Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update or correct your information
- Deletion: Request deletion of your data
- Opt-out: Stop receiving messages by texting STOP at any time
SMS/Text Messaging
- Message frequency varies based on your preferences (typically 1-5 messages per day)
- Message and data rates may apply
- Text STOP to opt out, HELP for assistance
- Supported carriers include major US carriers
Data Retention
We retain your health data for as long as your account is active or as needed to provide services. You may request deletion at any time.
Children’s Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or email.
For questions about this Privacy Policy or your data:
- Email: privacy@translate.health
- Text: Reply to any message with “PRIVACY”
Translate Health — You talk. We translate. Doctors listen.