Support & Help

Quick Commands

You can manage your account via SMS at any time:

Text STOP to unsubscribe from all SMS messages
Text HELP to receive a list of available commands
Text PRIVACY to receive a link to our privacy policy
Text TERMS to receive a link to our terms of service

Frequently Asked Questions

How does Translate Health work?

You text us about how you’re feeling — in plain, everyday language. Our AI parses your message into structured health data (blood pressure readings, pain levels, sleep quality, etc.), tracks it over time, and generates reports you can share with your doctor.

Is my health data secure?

Yes. Your data is encrypted in transit and at rest, stored with row-level security, and never sold to third parties. You control who sees your data and can request deletion at any time. See our Privacy Policy for full details.

Yes. Provider-ready reports are a core feature. When the dashboard launches, you’ll be able to generate structured summaries and share them directly with your healthcare team.

How do I delete my data?

Text STOP to unsubscribe from messages, then contact us at support@translatehealth.app to request full data deletion. When the Settings page is available, you’ll be able to do this self-service.

What does AI processing mean?

Your check-in text is parsed by AI to extract structured data — things like blood pressure values, pain scores, sleep duration, and symptom descriptions. The AI processes each message to structure it; it does not retain or learn from your personal data.

Is this a medical service?

No. Translate Health is a health tracking and communication tool. It does not provide medical advice, diagnoses, or treatment recommendations. Always consult a qualified healthcare provider for medical decisions.

Contact Us

Email: support@translatehealth.app
SMS: Reply HELP to any message from Translate Health